Please login or create an account to write a review.

Reviews

• ☆ ☆ ☆ ☆ ☆
  by aimbones on 30th Oct 2018
  Not the greatest, last lot of bits from them required several calls to actually get right
• ☆ ☆ ☆ ☆ ☆
  by A1yxl80 on 16th Dec 2018
  Some items stated in stock online however an email sent saying not, but will be delivered when in stock, and to be fair they were delivered two days after the original email
• ☆ ☆ ☆ ☆ ☆
  by LandyPZ on 4th Jun 2019
  Took six weeks to supply me with a rear exhaust section for a Td5 after numerous phone calls to chase the part up. I will only now use them as a last resort.
• ☆ ☆ ☆ ☆ ☆
  by Landieles on 7th Jul 2019
  Not used Craddocks for years. Poor service and delivery, they will take your money for out of stock parts and then you can wait weeks for the bit. For older series bits they will pass some inferior part off as the correct item. Had that happen to me with a series one carb and a few othe bits back in the 80's. Clowns, rip off merchants - I think you get the picture. Tried to give them no stars, but it won't let me.
• ☆ ☆ ☆ ☆ ☆
  by SamJRDalton on 13th Aug 2019
  Mostly alright - I am halfway through an engine and gearbox rebuild and all of the parts have come from them. Many phone calls and e-mails are required to chase up orders.
• ☆ ☆ ☆ ☆ ☆
  by df_tom on 6th Sep 2019
  Ordered a brake master cylinder - new, original landrover part, for disco 3 with them. Part was "on stock" in webshop. They first gave me the "we need to source", "it's on backorder with LR", finally sent out a used part (badly cleaned, wet from brake fluid) packed in a plastic bag inside the well-known blue box.
  
  Mind you, there's a safety recall on the brake master cylinder and booster system, guess why i needed a new one?
  
  All the hassle, weeks of waiting, not being able to use the car. I retuned thepart and decided to stay away.
  
  Could i give 0 stars, i would.
• ☆ ☆ ☆ ☆ ☆
  by tjmay1981 on 28th Feb 2020
  Had to prompt them after a week of hearing nothing other than the initial order email. Only used them as they were the only place stocking a particular part but won't be rushing back.
• ☆ ☆ ☆ ☆ ☆
  by Bultacobob on 1st Jul 2020
  Mixed bag, parts do arrive and the price is OK. Did however pay top dollar for Land Rover swivel seals. One came in a blue bag, enough said.
• ☆ ☆ ☆ ☆ ☆
  by Mik87 on 6th Nov 2020
  I had an order that took over a month to arrive, and appeared from the website not to be processed for around 3 weeks. Didn't get a response from the first chasing up e-mail but they did eventually get to the bottom of it. But more effort than it should have been.
• ☆ ☆ ☆ ☆ ☆
  by derbywill on 3rd Mar 2022
  Ordered some seals for my series 1, website said in stock, but they wasn't, took 2 weeks to arrive, but parts fit well.
• ☆ ☆ ☆ ☆ ☆
  by owlmike on 9th Jan 2023
  I am only giving it one star as the sales guys are helpful and knowledgeable. I Ordered a couple of serviceable parts to do a quick service on my Defender. Even though they knew there was postal industrial action, they held the items another 5 days "processing" (on the shelf in stock parts and i am not a new customer)
  2 weeks later still no sign of parts and very cheeky email from their admin team. Kept blaming postal strikes, but i use post every day in my own business and received all my items within a week of ordering from many other UK companies.
  3 weeks later they ask me to wait 30 days for a refund.
  4 weeks later refusing to give me a refund asking me to wait further an undisclosed time.
  5 weeks later I had to take Credit Card action through my bank to get paid back.
  It wasn't the fact that it wasn't a big order or amount £ it was their entire attitude.
  Insulting, arrogant and rude, so sad, they never used to be like this.
• ☆ ☆ ☆ ☆ ☆
  by bluelake on 11th Oct 2023
  Items as described, but pretty slow delivery with no updates, so negative experience in comparison to other major suppliers such as Paddock.