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Reviews

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  by dailysleaze on 16th Apr 2013
  I think LRDirect is one of the best suppliers out there. They give you control over exactly which brand of part you want (no blue box surprises) and the postage is very reasonable for small parts. The times when I have had parts of questionable quality, they have helped me out no problems
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  by zouritte on 30th Dec 2013
  Really good retailer, a lot of choice, easy to find...if you have the part number though!
  And a very good sales team...
  I recommend
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  by apickersgill on 14th Apr 2014
  I have used LRDirect for the past few months and find the ability to select the part supplier a great benefit. Delivery is swift and the delivery company is brilliant. Price is usually spot on and better than Ebay!
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  by jmagne on 23rd Oct 2018
  I have ordered many times from LRDirect as they provide you with shipping costs and duties right at checkout (I'm in Canada). No surprise cost when the part is delivered.
  However, I had a bad part once. This can happen with any manufacturing and simply asked for a replacement.
  It took them 2 weeks to return me a replacement part.
  I had to write numerous emails as well.
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  by aimbones on 31st Oct 2018
  Very good if you can find the part number before you go to the website. Choice of manufacturer for most parts gives the option to avoid parts from blue box shifters if required. Alway have dispatched quickly and never had a missed or damaged part from them yet.
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  by Captainbeaky on 25th Nov 2018
  I like the way that I can choose the quality of part - they list all the available suppliers. Arrives very quickly too.
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  by omorin34 on 2nd Feb 2019
  They are horrible. I have used them before without incident but they recently shipped me the wrong part and they WILL NOT help me. Pathetic and I will not use them nor do I recommend them. Im out $700 US and now I need to try to sell their part to make up for the $ I lost.
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  by LandyPZ on 4th Jun 2019
  Superb selection of parts genuine and aftermarket. Usually their service is very good but I did order an item that went out of stock and after about a four week wait with still no lead time had to contact them a number of times to get a refund, hence why I have only given them only 3 stars.
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  by Landieles on 7th Jul 2019
  I have been using LRDirect for the last couple of years. Their web site is great, giving you the choice of which manufacture you buy from with the relevant prices. Items always arrive very quickly.
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  by nickburt on 27th Feb 2020
  One of the best, can source almost anything in either genuine, oem or pattern parts. One of my "go to" suppliers.
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  by danny_evans_uk on 16th Apr 2020
  An absolute shocking experience with LR-Direct.
  During CV19 isolation, it is understandable that there may be limited staff etc, however, as a business owner whom is operating during such a period, the situation with LR-Direct has come to a head. 1stly, one item (out of many ordered) was out of stock which was clearly stated "in stock" on their website. Several days delay waiting for "parts to arrive" shouldnt be shown as an "in stock" item.
  
  10 days post purchase, order delivered to door after chasing Customer Services multiple times. To my shock, someone else's order sent to me by mistake. Grrr! Chased LRD for order to be sent overnight, and they promised they would. This morning, to my shock and utter disappointment, 2 parcels arrived with many of the items paid for missing. LRD have been informed, but to mess an order up twice in a row, after having "stock" issues, is beyond words. Normally I wouldnt write a negative review, being a business owner myself.. but shame on LRD!
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  by Mik87 on 6th Nov 2020
  Generally pretty good although one order I got no tracking number and took a few e-mails to sort out. Something heppened with the delivery but their customer service desk was good and helped me get the parts. Not the most user friendly site for searching, I usually get the part number from here and search LRDirect with it. I will use them again in future.
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  by gloskris on 8th Nov 2020
  Their depo is literally around the corner from where i live which is ideal. Though you have to purchase online and you can turn up to buy which is a shame.
  
  Delivery time: Quick
  Prices: On the high side and some parts have a MOQ which can be annoying and push me to shop elsewhere.
  
  But they do supply OEM LR parts which some shops like Paddock don't.
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  by erover82 on 3rd Mar 2021
  Great prices and customer service is helpful and responsive with most issues. Shipping is relatively inexpensive and quick. Only had a few minor issues after buying hundreds of parts. If 4.5 stars was an option, that would be my selection.
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  by schwersten on 29th Aug 2021
  they - as many others - just sent parcels out to Europe (excl taxes) and let the customer deal with customs / taxes. prior to delivering my parcel out, DHL requested 50% (roughly 60 EUR) of the sum I paid to LR Direct. this is surely not their fault and when understanding tax law could be corrected (?); but customers usually don't have this knowledge so I appreciate retailers doing that calculation for me (as paddock does!) and saving me money
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  by Captainbeaky on 11th Feb 2022
  Yes, they have a really wide range of parts, and yes, they have a lot in stock. BUT - Big point - they use some useless and really expensive shipping agents, and you only find out just before you pay, Through the order, shipping was €30 ish. then at the end, it jumps to €105 - on an order of about €120. Come on guys - just use Royal Mail - €30!! PLEASE!!!!
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  by mikeau on 13th Apr 2022
  I like that they clearly list the options for the parts manufacturer/suppliers.
  I used them extensively until they updated their website and parts distribution, and then they firstly didnt offer shipping to CI and then it proved very expensive.
  No need to use couriers at very high cost when Parcelforce will deliver for a quarter of the cost!
  Customer service were polite but unable (or unwilling) to offer any solution so I started buying elsewhere.
  No longer my go-to supplier but I still check the total order cost including shipping before checking out.
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  by dannyragsdale on 11th Dec 2022
  Made a rather large order and it didn't go very well. I expect an order to ship in 2-3 business days, but this one took 8 business days to ship. I sent email after email and no real good reason why it took so long. Got everything I wanted eventually, but very unimpressed because of how long it took to fill my order.
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  by dannyragsdale on 11th Aug 2023
  Pretty impressed with their selection. Every time I order something, it goes well.